Returns and Refunds Policy

Returns, Refunds and Cancellations Policy

Last updated: 29 July 2026

Thank you for shopping with All Label Shop. Because most of our products are personalised and made specifically for each customer, our returns process differs from that of stores selling standard, non-personalised products.

This policy applies to purchases made through all-labelshop.co.za.

1. Personalised products

Our personalised products may include:

  • School name labels
  • Book labels
  • Lunch-box labels
  • Teacher reward stickers
  • Custom stickers
  • Products containing a customer’s chosen name, wording, colours, images, emoji or design

Once production has started, personalised products cannot normally be cancelled, returned or refunded simply because the customer has changed their mind.

The ordinary seven-day cooling-off right for certain online purchases does not apply to goods made to a customer’s specifications or goods that are clearly personalised.

This does not affect a customer’s rights when products are defective, damaged, unsafe, incorrectly produced or materially different from what was ordered.

2. Checking your personalisation details

Customers are responsible for checking all information entered before submitting an order, including:

  • Names and spelling
  • Grade and subject information
  • Font and colour selections
  • Icons, backgrounds and images
  • Quantities
  • Delivery details

We manufacture products using the information supplied or approved by the customer.

We cannot provide a free replacement or refund where the product was printed correctly but the customer supplied incorrect spelling, wording, images, colours, quantities or delivery information.

Where the mistake was caused by All Label Shop, we will correct the order at no additional cost.

3. Cancellations before production

Please contact us immediately if you need to cancel or change an order.

If production has not started, we will try to cancel or amend the order. Once design preparation, printing, cutting or production has begun, cancellation may no longer be possible.

Confirmation that an email was sent does not mean that the cancellation has been accepted. We will confirm whether the order could be stopped.

4. Damaged, defective or incorrect products

Please contact us as soon as possible if:

  • The parcel arrives damaged
  • The wrong product was supplied
  • The product contains an error made by All Label Shop
  • The quantity received is incorrect
  • The product is materially different from the approved order
  • The labels have a manufacturing, printing or cutting defect

For faster assistance, please report the problem within 7 calendar days after delivery. This requested reporting period does not limit any rights available under the Consumer Protection Act.

Under the Consumer Protection Act, consumers have an implied warranty of quality and may return goods that are defective, unsafe or of inferior quality within six months after delivery, subject to the circumstances provided for in the Act.

5. How to submit a return or replacement request

Email the following information to sales@all-labelshop.co.za:

  • Your order number
  • Your full name
  • A description of the problem
  • Clear photographs of the product
  • A photograph of the packaging if the parcel was damaged
  • The quantity affected
  • Your preferred resolution

Please do not return products before receiving instructions from us.

6. Available remedies

After reviewing the issue, we may offer an appropriate remedy such as:

  • Reprinting or replacing the affected products
  • Correcting the personalised design
  • Supplying missing items
  • Refunding the affected products
  • Providing another remedy required under applicable consumer law

Where the product is confirmed to be defective or incorrectly supplied by us, the reasonable cost of collecting or returning the affected goods will be carried by All Label Shop.

7. Minor colour differences

Colours displayed on phones, computers and tablets may differ slightly from printed colours because screens and printers reproduce colours differently.

A minor and reasonable colour variation is not necessarily a defect. However, a substantial error or material difference from the selected design will be investigated.

8. Refund processing

Approved refunds will be made using the original payment method wherever reasonably possible.

Please allow approximately 7–10 business days after approval for the refund to be processed. Banks and payment providers may take additional time to reflect the funds.

Delivery charges will be refunded where required by law or where the entire order was defective, incorrect or could not be supplied.

9. Contact details

All Label Shop
Email: sales@all-labelshop.co.za
Telephone: 082 850 5028
Returns address: 4 King Arthur, 332 Katode Street, Radiokop, 1735