Delivery Policy
Last updated: 29 July 2026
This Delivery Policy applies to orders placed through all-labelshop.co.za.
1. Production time
All Label Shop products are produced to order.
Our normal production time is approximately:
5 – 7 Working days
Production begins after:
- Payment has been confirmed
- All required personalisation information has been received
- Any required design approval has been completed
Production time does not include weekends, public holidays or courier delivery time.
Orders containing complex custom designs or uploaded teacher images may take longer. We will contact the customer if additional information or production time is required.
2. Delivery areas
We deliver to addresses that are available for selection during checkout.
Delivery may be made by courier, another delivery provider or collection, depending on the option selected at checkout.
We currently deliver within:
Throughout South Africa
3. Delivery charges
Delivery charges are calculated or displayed during checkout before payment is completed.
The customer will not be charged a delivery fee that was not disclosed during checkout, unless the customer later requests a change that creates an additional delivery cost.
4. Estimated delivery time
After production is complete, estimated courier delivery is:
2-5 Business days for major centers and 3-7 days for outlying areas
Delivery times are estimates and may be affected by:
- Courier delays
- Remote or outlying delivery locations
- Severe weather
- Public holidays
- Strikes or service disruptions
- Incorrect or incomplete delivery details
- Events outside our reasonable control
Where a delivery date has specifically been agreed, we will take reasonable steps to deliver on that date or notify the customer of any delay.
5. Order tracking
Where tracking is available, the tracking information will be sent to the email address or telephone number provided with the order.
Tracking may only become active after the courier has collected and scanned the parcel.
6. Delivery address
Customers must provide a complete and accurate delivery address, including:
- Street address
- Suburb
- City or town
- Province
- Postal code
- Contact number
- Building, unit or business name where applicable
All Label Shop is not responsible for delays caused by incomplete or incorrect information supplied by the customer.
Please contact us immediately if an address needs to be changed. An address cannot always be changed after the courier has collected the parcel.
7. Someone must accept the delivery
The customer must ensure that someone is available to accept the parcel during normal delivery hours.
If delivery fails because nobody is available or the address is incorrect, the courier may return the parcel or charge a re-delivery fee. Any additional fee caused by incorrect information or repeated unsuccessful delivery attempts may be charged to the customer where reasonable.
8. Risk during delivery
Products remain at All Label Shop’s risk until the customer or an authorised person accepts delivery. This reflects the delivery protections in section 19 of the Consumer Protection Act.
Please inspect the parcel when it arrives. If the packaging appears damaged, take photographs before opening it.
9. Lost parcels
If tracking shows no movement for an unreasonable period, please contact us at sales@all-labelshop.co.za.
We will contact the courier and investigate the delivery.
A parcel will only be treated as lost once this has been confirmed by the courier or after a reasonable investigation has been completed.
10. Damaged deliveries
Please email us as soon as possible with:
- Your order number
- Photographs of the outer packaging
- Photographs of the damaged products
- A description of the damage
Do not discard the packaging until the claim has been resolved, as the courier may require photographs or inspection.
11. Collection orders
Where collection is offered, customers must wait for confirmation that the order is ready.
Collection address:
N/A
Orders cannot be collected before the ready-for-collection confirmation has been sent.
12. Contact details
Delivery enquiries: sales@all-labelshop.co.za
Telephone: 082 850 5028